What happens after you pay

Signing up and paying

• You confirm your email address and give a few details.
• You choose Core or Premium, for yourself or for your business.
• A business buys seats, one for each person on a plan, with a minimum of two. A person alone has one seat.
• Before you pay, you are shown the price and the currency. The introductory offer is billed each month.
• You pay in advance on Stripe's secure page.
• Then you sign in: with Google if you signed up with Google, or with the password you set from our email.
• Your plan starts as soon as you have paid.
• Stripe emails you a receipt.
• Choosing a plan is agreeing to our terms as they stand that day. Your confirmation email names the version.

In the EU, Orvaly is for businesses: choose My team when you sign up.

Changing or cancelling a plan

Your plan renews until you cancel.

You can cancel at any time: from Billing, on the Stripe page it opens, or by writing to us.

Your plan runs until the end date you are shown when you cancel, and everything you have recorded stays.

In a business, an admin buys, changes or cancels the plan, and can add people or move them between plans.

If a payment fails, Stripe tries again and emails you. Your plan carries on meanwhile.

The introductory price

An introductory offer runs for new accounts. It is open for a limited time.

The offer is an introductory monthly price for Core or Premium. We hold that price for twelve months from your first payment.

After that your plan moves to its standard price. We will email you the standard price at least 30 days before it applies.

You can cancel at any time before that date, and the introductory price is then the only price you pay for your plan.

For early adopters

You can book an onboarding call with one of our team when you first sign in.

We’re still polishing the edges. If something is not working properly, we will say so.

The feedback you provide will help us improve the product.

What your plan includes, and help

Orvaly shows what your plan includes on the Plan & usage page.

Help is in Orvaly. Astra, our AI assistant, answers first and brings in one of our team when you need a person.